Postal service update
Dec 24, 2024 15:36 Postal services to United Kingdom subject to delay As advised by airlines, due to a mail backlog at United Kingdom airports, mail delivery services to the United Kingdom are subject to delay. Dec 19, 2024...
The refills come in their own individual packets, and they fit perfectly into my pen to refill!! Cheap and one of my favorite pens, a must buy.
I really like what I ordered they are very pretty
This was not very sticky my tapestries fell down after a few days. Its like it dried out and fell down. It also took forever to get here. If given a timeline at checkout it will arrive on the last day. Costumer services was a bit blunt, and kinda rude. But, that could be translation based issue.
Hi Alasdair
Thank you for taking the time to share your feedback. We have did some reseach on the nano tape and we found that it is not fit for the textile surface like tapestries. We will include this product finding to our product description.
During checkout, we offer various shipping options, and your order was shipped via surface shipping, which can take a bit longer as it is designed to be more cost-effective by utilizing ships for transportation.
We also want to express our heartfelt apologies for your experience with our customer service. It's disheartening to hear that it did not meet your expectations. We are committed to improving our communication and will be reviewing this internally to ensure that we provide the supportive and helpful service you deserve. Thank you for your understanding.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
These are so cute and can actually hold a decent amount of paperwork, I actually wish their was more stiles. However it took forever to get here. But Customer service was blunt and a bit rude. However, that could just be translation based issue.
Hi Alasdair
We are glad to hear that you find our KOKUYO mofu-mofu document folder set adorable and functional.
We offer our customers 2-3 shipping options in the checkout, your order was shipped via surface shipping which take some time to deliver. It is designed to be cost-effective and utilize ships for transportation.
Thank you for sharing your feedback regarding your recent interaction with our customer service team. We appreciate your input and will use it to improve our processes. We are committed to ensuring that our communication is both polite and helpful for all customers.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
It took forever to get here. If given a delivery timeline know that it will come at the very last day. Customer service came off blunt a bit rude. But that could just be translation stuff.
Hi Alasdair
We appreciate your choice to shop. During checkout, we offer a range of shipping options. Your order was shipped using surface shipping, which is designed to be more economical and may take a bit longer as it utilizes ships for transportation.
Additionally, we sincerely apologize for the experience you had with our customer service. It is disappointing to hear that we did not meet your expectations. We will enhancing our communication and will be conducting an internal review to ensure we provide the supportive and helpful service you truly deserve. Thank you for your understanding and patience as we work to improve.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
When looking at the images I thought I would be getting the while set. It isn't till the end of the description in non-bold ink does it state its only one pen.
Pen it's self works fine. It also took forever to get here. If given a timeline at check out it will arrive on the last day. And when reaching out customer service is blunt and it comes off as a bit rude. But, that could just be a translation stuff.
Hi Alasdair
Thank you for taking the time to share your feedback. Your comments are valuable to us, and we’re already working on improving our product descriptions to ensure they are clearer for all our customers.
Regarding the shipping timeline, we offer our customers 2-3 shipping options in the checkout, your order was shipped via surface shipping which take some time to deliver. It is designed to be cost-effective and utilize ships for transportation. We appreciate your patience and understanding.
We’re also sorry to hear that your interaction with our customer service did not meet your expectations. We will review this internally to ensure that our communication is always polite and helpful.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
Arrived broken. It took so long to get here its not worth trying to replace.
Hi Alasdair
I’m sorry to hear that the item you received arrived damaged, we have sent an email to follow up your case. Thank you for bringing this to our attention, and we’re committed to making things right for you.
With ♡ + respect,
Isabella Lee
A Lot Mall | Customer Happiness
In size A5 at least, no one else has as nice of a brown as this one that is also dotted. The color in the listing’s photo is almost accurate, it is just a tad lighter and warmer brown in person but YMMV. I’m still very happy with it. The quality is easily comparable to Leuchtturm1917 or Moleskin. Thick and smooth paper, the ribbons are the only thing that aren’t as nice as Leuchtturm1917. They’re stiff and both the same style. Shipping was quick, I ordered with express plus shipping and from my order date I received my package in 10 days! Even though shipping was pricy, my order total for two notebooks AND shipping cost less than if I were to buy two notebooks here in the US. I’m glad I didn’t have to settle with options from other stores and could buy what I really wanted. I will definitely be a returning customer. Customer service was very sweet too. I was hesitant because I’ve never bought from here, rest assured you’ll be glad you did! I’m so happy with my order.
Fine penner og colours. Rask levering.
Meget fornøyd 😊 tusen takk
